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DELIVERY


 

Free shipping within New Zealand on all orders over NZ $89 total

For orders under this amount, delivery is just $5.00

For Rural Delivery, please add $4.50.

 

 

All orders are sent by Fastway's Couriers “Track & Trace”, please allow 2-5 working days for delivery from receipt of payment. For Rural delivery, please add another 3 days for this service.

 
We'll notify you and provide you with your tracking number once your order has been dispatched.

 

 


We accept full responsibility for parcels lost or damaged in transit in New Zealand prior to delivering to your address provided you notify us within 7 days after receiving the products.
 

 

 

Please keep any damaged items and packaging for claiming purpose.

 

 


A refund or replacement will be made upon receipt of the returned goods.

 

 


 

Freight is automatically calculated once you choose your option of freight (air or EMS). The price of freight is dependant on the weight and destination of the purchased items.

 

Please note delivery days for international destinations are between 3 to 15 working days via International Air (non tracked) or International Economy Courier (fully tracked).

Please note we are unable to provide a refund for missing parcels shipped internationally without track & traced system.

 

International Economy Courier can only be sent to the following countries... (No post boxes)

 

 

Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, Uruguay, USA, Vanuatu and Vietnam.

 

 

If you are sending to any country not on these lists do not select International Economy Courier!

 

 

The indicated time frames are calculated from the day we dispatch order, not the day you place your order. Therefore, total elapsed time from placing your order can be longer than specified here.

 

 

 

Customs Duties & Prohibitied Goods

 

 

Some selected items may be prohibited or restricted or subject to import taxes or duties on entering your country. It is entirely your responsibility to check your local regulations.

 

We are unable to provide you with refund or replacement in the event that the goods are confiscated by your local Customs Office or other government body.